We are committed to 100% customer satisfaction. As a customer, you have the right to return incorrect or flawed merchandise. Any claims must be made within 10 days after delivery. This can be done by e-mailing to us.
For standard products, there is a 10 day return period if you are not completely satisfied with your purchase. The product being returned must be in its original form and must not be damaged or altered in any way for a new selection of your choice or a refund. Custom products can not be returned.
Appearance of products can vary when compared to on-screen appearance because of dissimilar graphic cards, browsers, or monitors. Returns are not accepted because of such insignificant distinctions.
We do not accept cancelled orders. Once an order is placed, it is processed immediately to ensure the quickest production time possible for our customers. Any orders placed take time and professional work and is done so on your request. Some of our product is custom made specifically for you. Any cancellations and unauthorized returns are subject to restocking fees, labor fees, and shipping charges.
Please note, credit card processing can take up to 8 business days (Depending on the accuracy of the information given to us by the customer). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.
If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from one of our Distribution Warehouses located throughout the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.
TRANSIT TIME
USPS or FedEx: 5 Business Days depends on your location
Note: Saturday & Sunday deliveries are not available.
TOTAL TIME FOR DELIVERY
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.
Damaged Artwork
If you notice any serious damage to the outside of the package please do not sign for the delivery and contact us immediately. To avoid accidentally damaging your edition, for example if a work is unframed, leave all unpacking and handling of the artwork to a trusted professional framer or art handler. Contact us for local recommendations.
If you notice damage upon unpacking your artwork, contact us within 48 hours of receiving the artwork with digital images of the damage. If we find that the edition was damaged in transit we will endeavor to replace the artwork.